Phone as a means of communication enables us to personally contact each potential customer, which usually delivers far better sales results than other sales channels. Of course, we have to take into consideration the relatively high cost of telemarketing as a personal communications and sales channel (considering each lead), but it ensures the attention of nearly every customer, and the sales results of no other sales strategy can usually compete.
The working hours of salespeople are organised so that sales can be carried out both during the day and in the evening. We put the target audience logic together in cooperation with the client, taking into account the volume, purpose, and specifics of the project. As a rule, we start each new project with a trial, in the course of which we calculate costs at an hourly rate. The purpose of the trial is to determine the “saleability” of the product, the performance of the proposed offer and sales text, response and suitability of the selected customer base and, foremost, the time and money spent on achieving the result in money. The duration of the trial in time and the volume of the trial depend on the complexity of work. We analyse the results of the trial in cooperation with the client, make changes to the offer if necessary, compile a better database, or make other necessary changes, the necessity of which was derived from the trial. The result of the trial enables us to plan and adjust the course and schedule of the campaign. At the end of the trial, we will know the actual cost of the desired result, and from there on we can continue active sales at piece rate, relying on the results of the trial. As a rule, there are no extra charges.
As a rule, customer service requires answering and processing many phone calls within a limited period of time, the successful execution of which is easier to organise with the help of specially trained salespeople.
When organising various events, sending purposeful information material to customer databases, or holding a marketing campaign some other way, we need prompt feedback to assess the chosen tactics and understand the efficiency of each euro spent. The phone as a quick and personal means of communication allows this perfectly. We call all the customers who received the invitation, companies who were sent the e-mail, companies who received the customer newsletter, etc. and identify the situation, communicate the necessary information, and ask the important verification questions, if necessary. If necessary, we resend e-mails or provide information some other way. And we give you feedback in the manner that suits you the best. The working hours of salespeople are organised so that calls can be made both during the day and in the evening. While we usually start the sales activity with a trial, in the course of which we calculate costs at an hourly rate, these campaigns usually leave no time for a trial, which is why, as a rule, we invoice the work from start to finish at an hourly rate.
Every company director whose company actively sells their products and services is probably familiar with the topic of how to direct the activity of their sales team so that it would be as efficient as possible – so that the time and money spent would generate the greatest profit. This is where we come in. By calling the companies in a given target group, establishing contacts with the required people, we select the customers who are interested in the specific product or service. In other words, we find and establish leads, posit and “sell” the idea of the product or service, and provide the competent sales team of our client with the established leads to finalise the transactions. We make finding new customers very easy.
The working hours of salespeople are organised so that sales can be carried out both during the day and in the evening. We put the target audience logic together in cooperation with the client, taking into account the volume, purpose and specifics of the project. As a rule, we start each new project with a trial, in the course of which we calculate costs at an hourly rate. The purpose of the trial is to determine the “saleability” of the product, the performance of the proposed offer and sales text, response and suitability of the selected customer base and, foremost, the time and money spent on achieving the result in money. The duration of the trial in time and the volume of the trial depend on the complexity of work. We analyse the results of the trial in cooperation with the client, make changes to the offer if necessary, compile a better database, or make other necessary changes, the necessity of which was derived from the trial. The result of the trial enables us to plan and adjust the course and schedule of the campaign. At the end of the trial, we will know the actual cost of the expected result, and from there on we can continue working at piece rate, relying on the results of the trial. As a rule, there are no extra charges.
Building customer databases is an activity that requires time and resources. It is even more difficult to keep it continuously up to date and functional. A database is of little use when the addresses in it are wrong, contacts have become obsolete, or people have changed positions. If an established or continuously used database is obsolete, there is little else to do apart from checking and correcting the data in the database one way or another. This is where the phone comes to the aid again: a simple and quick means of communication. The same result can be attempted by sending e-mails, but phone as a communications channel is undoubtedly a lot more efficient and reliable. Performing the work is very simple – send us your customer database and a little while later you will get back an upgraded and corrected version.
The working hours of salespeople are organised so that sales can be carried out both during the day and in the evening. We put the target audience logic together in cooperation with the client, taking into account the volume, purpose and specifics of the project. As a rule, we start each new project with a trial, in the course of which we calculate costs at an hourly rate. The purpose of the trial is to determine the “saleability” of the product, the performance of the proposed offer and sales text, response and suitability of the selected customer base and, foremost, the time and money spent on achieving the result in money. The duration of the trial in time and the volume of the trial depend on the complexity of work. We analyse the results of the trial in cooperation with the client, make changes to the offer if necessary, compile a better database, or make other necessary changes, the necessity of which was derived from the trial. The result of the trial enables us to plan and adjust the course and schedule of the campaign. At the end of the trial, we will know the actual cost of the expected result, and from there on we can continue working at piece rate, relying on the results of the trial. As a rule, there are no extra charges.
Probably every company is at times faced with situations where they need to understand the opinion of their customers (or a larger target audience) on a new or existing product or service. The information received helps to understand the attitude and potential buyer readiness of our customers. Once again, phone as a means of communication is the simplest, quickest, and most efficient means of conducting a survey or poll. For simpler surveys, we help to prepare questionnaires and databases. For professional research companies, we offer the technical implementation of the work.
The working hours of salespeople are organised so that calls can be made both during the day and in the evening. As a rule, we start each new project with a trial, in the course of which we calculate the costs at an hourly rate. The purpose of the trial is to determine the efficiency of the chosen tactics and the time and money spent on achieving the desired result in money. The duration of the trial in time and the volume of the trial depend on the complexity of work. We analyse the results of the trial in cooperation with the client, make changes to the text/questionnaire if necessary, or make other changes, the necessity of which was derived from the trial. The result of the trial enables us to plan the entire course of the survey financially and in time. At the end of the trial, we will know the actual cost of the expected result, and from there on we can continue working at piece rate, relying on the results of the trial. As a rule, there are no extra charges.
In its operation, Müügimeistrite AS complies with the applicable legislation governing the processing of personal data, and other relevant guidelines and regulations.
Customer – any legal entity or natural person that is ordering a telemarketing service from SIA Telemarket
TM – SIA Telemarket as a data processor
Buyer – anyone who buys or orders a service or product offered
Buyer Data – information about buyers that is transmitted to TM for the accomplishment of the objective described in the Agency Contract between the Customer and MM, and information about buyers that is collected while providing the service
Third Party – anyone that is not the Customer, Buyer, their legal representative or an authorised employee of MM
Service – a telemarketing service described in the Agency Contract between the Customer and TM
➢ Buyer Data processing means any operation performed on Buyer Data, including the collection, recording, use, transmission, and erasure thereof.
➢ The Buyers who have ordered a service or product offered by TM and who have, while placing the order, transmitted personal data to an authorised employee of TM, have agreed to the principles of personal data processing of MM, which MM as a processor applies, as instructed by the controller (the Customer).
➢ TM processes Buyer Data only in the way, scope, and for the purpose defined in the Agency Contract between MM and the Customer as the controller. The composition of the data processed is subject to the contracts and other documents between the parties.
➢ TM processes Buyer Data only to transmit order data to the Customer, and to achieve the objective of the Agency Contract, including sales related customer service, if necessary.
➢ TM processes the following Buyer Data (based on the Agency Contract between TM and the Customer):
- the description of the product or service ordered by the Buyer,
- the Buyer’s name and contact details (the postal address required for the delivery of the order, and the e-mail address),
- in the case of a survey, the responses received.
➢ Buyer Data may be transmitted to Third Parties only with the Buyer’s permission granted by any means which leaves a record, or when authorised by law.
➢ MM transmits the data collected while performing the contract to the controller (the Customer) immediately, and erases all the data collected once the objective of the Contract has been reached.
➢ The Buyer has the right to contact MM and request that the Buyer’s data be no longer processed to the extent that is set out in the Agency Contract between TM and the Customer, and/or in the legislation governing the processing of personal data.
➢ TM has the right (informing the Customer thereof) to record any bilateral voice calls for the purpose of ensuring good customer service and flawless organisation of the orders placed by the Buyers.
➢ TM ensures the lawfulness and security of Buyer Data processing by applying relevant security and confidentiality rules, and has implemented organisational, physical, and information technology related security measures for data protection.
➢ TM processes Buyer Data only until it is necessary for the achievement of the objectives arising from the contract.
➢ To protect their interests, the Buyers have the right to contact TM or the Data Protection Inspectorate.
